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Frequently Asked Questions

  • raccoon.exchange is a cryptocurrency and fiat money exchange platform that provides the ability to instantly convert between different currencies without having to register. Our platform provides fast and convenient operations, while ensuring the safety and reliability of the process.


  • You receive email notifications about the current status of your operation. In addition, it is used to receive a possible refund if for some reason your transaction cannot be completed
  • Major cryptocurrencies such as Bitcoin (BTC), Solana (SOL), MATIC, Tron (TRX), USDT, USDC, etc. are available on raccoon.exchange. A full list of available cryptocurrencies can be found on our website.
  • We support major fiat currencies such as the US dollar (USD), Euro (EUR) and others. The following payment methods are available for exchange: Sepa, Visa, MasterCard, Swift
  • To exchange cash for cryptocurrency or vice versa, specify the amount and the city of receipt to our operator. Next, you will be provided with instructions on how to make this exchange.
  • The time of the exchange depends on the blockchain of the chosen cryptocurrency and the network load. In most cases, exchanges are completed within a few minutes to several hours.
  • The exchange rate for raccoon.exchange is formed based on the current market situation. We strive to provide our users with the most favorable exchange conditions.
  • If you have any questions or problems, please contact our support team at [support@raccoon.exchange ] or write to us via telegram [@itdexsupport]. We are always ready to help you at any time.
  • The application may be rejected due to non-payment within the specified time, incorrectly specified details or insufficient transfer amount, as well as if the AML verification has not been passed. Contact customer support for more information.

  • After creating an application, you can find out its current status by visiting the exchange page on our website. In addition, a notification will be sent to your email with information about your application, including its number and a tracking link.


  • If you have already paid for the application, then you cannot refuse the exchange. You can make a reverse exchange operation, but in this case all commissions are covered by the client.
  • Unfortunately, in this case we will not be able to refund your funds. Please be careful when filling out the details.